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Explore our themes and choose the right solution for your project.
Explore themesZLN Support
Choose which ZLN product, service, or process you need help with. Based on your selection, we will direct you to the appropriate support category and then to a pre-filled support form.
Support system
For faster service, please select the category closest to your issue.
ZLN Support Center
Support path
01 / Choosing a topic
First step
Select a single category. On the next page, we will only display information and fields related to that specific topic.
Usage, settings, or theme functionality.
Theme upload, configuration and initial settings.
Bug, compatibility, or version upgrade.
Saved selections, lab steps, or aggregation.
Purchases, license details, invoice or order information.
Frequently Asked Questions
We have collected the most common technical, installation, and administration questions in one place. Open the item closest to your question before submitting a support request.
Theme and installation
3 questions
Error and Update
2 questions
Design Lab
2 questions
Licensing and Billing
2 questions
ZLN Support Knowledge Base
Frequently Asked Questions
02 / Knowledge Base
3 answers
After a successful purchase, the theme becomes digitally available. The received file can be installed in the Shopify admin interface under Online Store → Themes → Upload theme.
The theme's visual system, sections, and default settings will be installed. Your own products, collections, images, and texts must be uploaded or assigned separately.
The theme documentation contains the basic settings. If full installation and configuration assistance is required, a separate support or setup service can be requested.
2 answers
Please describe exactly which page the error occurs on and after what operation. Include a screenshot or video, the link to the affected page, and the theme version.
The new theme version can be installed as a separate instance. Some of the content specified in the Theme Editor can be transferred, but individually modified Liquid, CSS, or JavaScript code must be merged separately with the new version.
2 answers
No. At the beginning of the Lab, you can choose whether to create a static website or a Shopify webshop. The lab steps then adapt to the possibilities of the chosen project type.
A project specification is created from the chosen colors, typography, buttons, headers, and blocks. This serves as the starting point for subsequent visual design and development.
2 answers
The basic license applies to one Shopify web store. For use in multiple independent web stores, a separate license is required for each store.
Please provide the email address used for the order, the order ID, the date of purchase, and briefly describe what billing information needs to be checked or corrected.
Initiate support request
Provide the most important details of your support request so that the correct category and project information are pre-filled in the contact form. You can submit the detailed error description and attachments in the next step.
Support pathway
Choose the category for the problem.
Project details
Enter the theme, project, or order details.
Contact Us
On the next page, you can submit your detailed request.
ZLN Support Center
Requirements preparation
03 / Support request
Final step
The data provided here will be automatically transferred to the corresponding fields of the contact form.