Complaints and remedies.

For prompt review, include your name, contact details, order reference, product or service, date of the issue, an accurate description and the remedy sought.

A screenshot and error message may be attached for technical issues. Do not send passwords, full Shopify access or card data.

An oral complaint is examined immediately and remedied where possible. If immediate resolution is not possible or the consumer disagrees, a written record is prepared and a copy is supplied in accordance with the applicable channel.

A written complaint receives a substantive, reasoned and verifiable response within thirty days of receipt. Complaint records, responses and proof of dispatch are retained for three years. A rejection identifies its reasons and the available authority, conciliation and court remedies.

If a file cannot be downloaded, is corrupted, incomplete or materially differs from its description, access restoration, a corrected file, update or other conforming performance will be offered first in line with mandatory rights.

If conformity cannot be restored within a reasonable time, further remedies, price reduction or termination may apply.

Before starting conciliation, the consumer must first attempt to settle the dispute directly with the provider. The consumer may then apply to the conciliation body competent for their residence or place of stay, or another body permitted by current rules.

The business cooperates in conciliation proceedings, submits its response and ensures participation as required. To be completed before launch: the competent body's name, registered office, postal address, telephone number, email address and website.

A consumer may contact the competent government office for an alleged breach of consumer protection rules. Privacy complaints may be filed with the Hungarian National Authority for Data Protection and Freedom of Information.

To be completed before launch: territorially competent government office details and current NAIH contact information. Authority proceedings do not necessarily decide an individual contractual claim, which may be pursued before a conciliation body or court.

Where a statutory right of withdrawal applies to a distance contract, the provider makes the legally required online withdrawal function continuously available during the withdrawal period in a prominent and easily accessible location. Submission is confirmed without delay on a durable medium.

The function, confirmation, timestamp and retention process must be tested before consumer sales begin. For immediate digital delivery, checkout must separately record the consumer's prior express consent and acknowledgement where the law requires them.

The parties first seek a direct and amicable resolution. This does not restrict the consumer's right to contact a conciliation body, authority or competent court.

Mandatory jurisdiction and consumer protection rules cannot be excluded by contract. In a cross border consumer relationship, the consumer retains the mandatory protection granted by the law applicable under European Union conflict rules.